Freight: All orders are shipped UPS Ground.  For orders over $100.00, freight is usually 10%~15% of how much you ordered.  Exceptions are : Hawaii, Alaska, Puerto Rico, Caribbean and International. 

Terms:  Net 30 days available with approved credit.  MasterCard, Visa, Discover, and American Express are accepted. COD shipments are available for an additional charge of $8.50.  Returned check fee is $20.00

If there is cause for the return of merchandise, please notify Furry Animal Kingdom for return authorization.  Unauthorized returns will not be accepted.  We reserve the right to charge a 15% restocking fee. 

Please check out our Terms & Conditions page if you have any other questions.  Otherwise, give us a call at 888-533-4828, one of our sales representative will be glad to help you. 

When placing a drop ship order please make sure the following information is available:

• The Customer´s name and address
• The item number(s)
• The credit card you want to use to pay for the order

Other information about drop shipping:

• You are allowed to use the pictures found on our website.
• There is a $5.00 handling fee for all drop ship orders under $50.00. Orders over $50.00 have no charge.
• There is a 15% restocking fee on all returned items.
• We will send a replacement if the item is damaged during shipping.  However proof of damage is required (a picture will suffice in most cases).

More questions and answers about drop shipping.

1) Do you drop ship?  Yes

2) Could you provide your order, return, account, update contact email and phone? Email is info@furryanimalkingdom.com, phone is 888-533-4828.

3) Is there any minimum for drop ship orders?  No minimum.

4) Is there any handling fee or drop ship fee? $5 handling fee.

5) What is our payment term (Net or prepay)? What is our payment method(credit card/check)?  Credit card.

6) Is there any dealer account # for us?   There will be when you place your first order.

7) Do you ship to all 48 states, to HI/AK/PR? APO? Internationally? PO Box?  Yes.

8) May I have your UPC (Universal Product Code) and MPN (Manufacturer Part Number)? If not, can we use your item# as MPN?  You can use our item #.

9) Which carrier do you normally use? Can you ship small order via USPS?  We ship with UPS or Fedex.

10) How long do you process an order?    We usually ship the order on the same day, latest the next day.

11) Would you email the invoice and tracking number to our company?  We can if you inquire.

12) Do you have any return policy (Be Responsible for Defective and Wrong Shipment)? How many restocking fee? Warranty policy? Customer will be returning the item at their own cost, and we only refund for the price of the item itself, not the shipping fee or the handling fee.

13) Do you offer products information download or price list (SKU, price, name, description, weight, category, and image links are required)?  We can email you the price list. You can also use our pics online.

14) Is there any set up fee? No set up fee.

15) Where is your warehouse located? What is the detailed address?  13111 Spring St., Baldwin Park, CA 91706

16) Do you collect sales tax for our orders? In which states? No sales tax.